About Us
Torre de Cali Plaza Hotel is committed to being one of the leading hotels in terms of biosafety and sustainability.
Mission
Torre de Cali Plaza Hotel seeks to offer guests and visitors excellence in our products and services, standing out for our attitude of service, teamwork, commitment to sustainability, assertive communication and management of our duly controlled processes, generating with these satisfaction to guests, visiting clients, associates and owners exceeding their expectations.
Vision
At Torre de Cali Plaza Hotel we want to be recognized for our constant attitude of service, hospitality and warmth, generating pleasant experiences for our guests and visitors, all thanks to our teamwork, commitment to the environment and the culture of our region, quality in our products and services and focus on improving our processes.
Biosafety Measures
We have developed a contingency plan in order to mitigate the spread of covid-19, by strengthening our sanitation program, with strict cleaning and disinfection activities that guarantee the asepsis of all our facilities and safety in the food preparation and distribution.
Committed to our work team, we provide service personnel with personal protection elements according to their work and with dosed cleaning and disinfection products, according to the area and increasing the frequency of sanitization.
We encourage regular handwashing and behaviors aligned with contingency, such as strict shift scheduling and attendance in social areas with restricted access. We are attentive to the health status of our employees and the administrative and management staff continue their work remotely.
At Sercotel Torre de Cali our suppliers and allies have their own contingency plan and upon entering, we increase the filters to verify the conditions of the raw material, personnel and other elements required for the service.
Sustainability
At Torre de Cali Plaza Hotel we are committed to the environment. This allows the participatory and integrated action of our associates to promote the conservation and protection of Cali’s natural resources, as well as the strengthening of the social and cultural responsibility of our region to our guests and visitors. We are governed under the framework of sustainable tourism with the objective of following the guidelines of environmental practices that minimize the negative impacts generated.
We are committed to preventing the commercial sexual exploitation of children and adolescents (ESCNNA), to ensuring the conservation of the tangible and intangible cultural heritage of the environment where we are located, integrating gastronomy, art, among others.
RIGHTS AND DUTIES OF TCPH ASSOCIATES IN PROMOTION OF COMMITMENT TO SUSTAINABILITY
RIGHTS AND DUTIES OF SUPPLIERS IN PROMOTION OF COMMITMENT TO SUSTAINABILITY
RIGHTS AND DUTIES OF GUESTS AND VISITORS IN PROMOTION OF COMMITMENT TO SUSTAINABILITY
Quality Policy
We are always willing to offer our guests and visitors the best experience by offering our products and services with quality as a primary path oriented towards improvement in compliance with current legal regulations. Therefore, our Integrated Management Systems follow up on the following guidelines:
- Comply with the requirements of the guests, achieving their satisfaction by providing timely and warm service.
- We maintain a commitment to improvement in all our services, products and processes.
- Contribute to the care and protection of the environment with the correct identification of environmental aspects and impacts.
- The associates of the Hotel are committed to the fulfillment of the objectives outlined in the times established by the organization.
- At Torre de Cali Plaza Hotel, human resources are very important, for this reason we place great emphasis on the selection, development and promotion of our associates in search of their professional and personal growth.
Quality Objectives
- Strengthen our customer service with services and products that satisfactorily meet their needs.
- Make our current and potential guests loyal with quality products and services.
- Highlight our strengths as a lodging and lodging establishment, seeking to make the guest feel satisfied with the service and product offered.
- Always work as a team with assertive communication, providing permanent training.
- Continue with our commitment to environmental, socio-cultural and economic aspects which make us a sustainable hotel.
Company Values
- QUALITY OF SERVICE
- WARMTH
- SERVICE ATTITUDE
- TEAMWORK
- ASSERTIVE COMMUNICATION
- LEADERSHIP
- COMMITMENT TO OUR WORK
- HONESTY
- INNOVATION
- ENVIRONMENTAL AWARENESS
- SUSTAINABLE DEVELOPMENT
Certificates:
Campaign for Saving Water and Energy
Campaign for the preservation and conservation of flora and fauna
Campaign for the prevention and denunciation of the ESSCNA
Campaign against illegal trafficking in goods of cultural interest
Awareness of Saving Water and Energy
Sustainability Policy in Torre de Cali Plaza Hotel
Law Legislation Fight against illegal trafficking of goods of cultural interest
Main tourist sites in the city of Cali and responsible behavior